Phoenix metro’s most trusted pet care
Premium Pet Care: Family-Owned and Operated by Two Former Police Officers.
Scritches /skrɪtʃ-ez/ (verb): The ultimate combination of a scratch and an itch, delivered to that perfect ‘sweet spot’ behind the ears, or on the butt!
We’ve done the due diligence so you don’t have to. Finally a business you can trust.
Our Specialist Services
Multiple Professional Providers.
One shared vetting standard.
Whether you book a daily walk, a live-in pet sitter, or exotic pet care, your provider has been vetted and verified. Every professional in our network has passed the same rigorous ID, background, and in-home standards.
GPS-verified walks in your neighbourhood with a sitter your dog already knows. Every walk includes a written report and photos so you can see exactly how your dog did.
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In-home visits at times that work for your dog’s routine. Your dog stays comfortable in their own environment with a sitter they’ve already met at their free Meet & Greet.
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Cats are happiest at home. Our sitters visit your cat in their own territory — feeding, playing, cleaning litter, and giving them the attention they need while you’re away.
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Experience with birds, rabbits, guinea pigs, reptiles, and other small animals. The same GPS-verified, report-confirmed care as every other client — for every pet in your home.
View details & pricing →How it works
Pick your services. Choose your dates.
We’ve got it from there.
The Request
Tell us what you need and create your secure client portal through Time to Pet.
The Professional Match
We match you with a vetted specialist in your area and book your free Meet & Greet.
Exceptional Service
GPS check-in on arrival, photos and a visit report when done. You see everything, in real time.
One Simple Invoice
Combine multiple services into one invoice portal for maximum convenience and one clear point of contact.
Ready to get started? It’s free to create an account.
Free Meet & Greet · 100% money-back guarantee · GPS every visit
TRY US RISK FREE — 100% Money Back Guarantee
If you are not completely satisfied with the service you have received, and we are unable to rectify any issues, we will pay you back 100% of that service fee. Do you know any other pet businesses who offer this?
Our promise to you
We stand behind every single visit.
GPS-verified arrival and departure
Every visit is time and location stamped. You always know your sitter arrived on time and stayed the full duration.
Detailed visit reports with photos
Real-time updates with GPS check-in/check-out, written notes, and photos via your secure client portal — every visit.
24/7 team availability
Something unexpected? We’re reachable around the clock. You’re never left dealing with a situation alone.
Fully insured and bonded
Every professional in our network is covered by pet sitting insurance and bonding on every single visit.
What clients say
~100 five-star reviews.
Real families, real pets.
Scroll through a few of our favorites — all genuine, verified Google reviews.
“I have two French bulldogs and both have severe separation anxiety and the female doesn’t like anyone. Liza and Sharla were so incredible and kind and you can tell they genuinely love and care about the dogs like their own. Made my vacation away peaceful and came home to a clean home and happy puppies.”
“We had Scritches take care of our 2 cats while we went on a trip. The experience from beginning to end could not have been better. Susan provided detailed updates and pictures every time she visited. One of our boys needed medicine and Susan took care of it with no problems.”
“This was my first time hiring someone to watch our cats and I was so nervous until I found Scritches. From day 1, they made me feel comfortable with the whole process. Izaac was THE BEST with our two girls — great with their very particular eating habits and messy litter use.”
“I was referred to this AMAZING, TRUSTWORTHY, & PROFESSIONAL pet sitting company. I have several cats and dogs and don’t trust a lot of people in my home. The owners are very involved and monitor the professionalism of the people they hire. Marley was my 1st pet sitter — she was the BEST!!”
“Extremely professional and detail oriented. Daily updates from your sitter, back up systems in place so your pets will NEVER miss a scheduled visit even in emergency, and they care about your pets as much as we do. If there was a six star review, this company would earn it!”
“I contacted Scritches for help giving my cat Sammy his medication — impossible for me to do alone. They sent me Alyssa for 3 days to help. She was so kind to my cat, always on time, and called before coming so I could have Sammy in a safe place. Thank you all for helping me!”
Meet the Founders — Liza & Tony Bacon
Your Pets In Our Safe Hands.
“From the Streets of London to comprehensive pet care. After a combined 45 years serving with the London Metropolitan Police, we traded our badges for belly rubs — providing the most trusted pet services in the Valley.”
We acquired Critter Caretakers — founded in 2010 in Mesa — in 2018, and built it into Scritches because we saw a gap in the industry for professional, disciplined, and reliable service. We have lived in Surprise since 2018, growing Scritches into one of Arizona’s most awarded pet care businesses.
When you trust us with your keys, you aren’t just getting a service provider — you’re getting 24/7 professional oversight and a commitment to home security that only decades of service can provide.
Liza Bacon
Co-Owner · OperationsTony Bacon
Co-Owner · Strategy & Systems
Community Commitment
Family Look After Each Other — The Hero Program
We provide priority scheduling and preferred rates across all our pet services for those who currently serve our community.
Where we operate
Serving the entire Phoenix metro.
From Surprise and Buckeye in the West Valley to Scottsdale and Gilbert in the East — police-vetted pet sitters who know your neighbourhood.
Don’t see your neighborhood listed? We likely still cover it — call or email us to check.
Frequently asked questions
Quick answers.
Brand & Mission Statement
“Our mission is to apply the discipline of 45 years of combined law enforcement experience to protect the homes, families, and pets of our community. Through our professional vetting process, Tony and Liza Bacon provide a single, trusted source for professionally vetted pet care — ensuring every interaction is governed by integrity, precision, and an unwavering commitment to your peace of mind.”
— Liza & Tony Bacon, Co-Founders, Scritches Pet Services
Ready to have your pets fully looked after at home?
Share a few details and we’ll match you with the right sitter for your home, pets, and routine.