UNWAVERING TRUST. UNMATCHED SECURITY.
Premium Pet Care: Family-Owned and Operated by Two Former Police Officers.
Scritches /skrɪtʃ-ez/ (verb): The ultimate combination
of a scratch and an itch, delivered to that perfect
'sweet spot' behind the ears, or on the butt!
🐕 Walking | 🏠 Sitting | ✂️ Grooming | 🎓 Training | 💩 Poop Scoop | 🚕 Taxi
12 Best Pet
Services
4 Three-Best
Rated
A+ RATING
BBB
4 Best Home
Services
88 5-Star
Google Reviews
Our Specialist SERVICES.
Multiple Professional Providers. One shared vetting standard.
Whether you book a daily walk, a live‑in pet sitter, or a dog training package,
your provider has been vetted and verified by the Rialto Standard.
Daily Visits.
Dog
Walking
Dog Sitting
Drop-In Visits
Cat Sitting
Drop-In Visits
Sleepovers | Live-Ins.
Doggy
Sleepover
Sleepover +
2hr Midday
Luxury
18hr Live-In
Bespoke.
Specialized
Senior Care
Puppy and
Kitten Care
Medication
Admin
Professional Services.
Dog
Grooming
Cat
Grooming
Dog
Training
Exotic
Pet Care
Poop
Scoop
Pet
Taxi
MEET THE FOUNDERS - Liza & Tony Bacon.
Your Pets In
Our Safe Hands.
"From the Streets of London to comprehensive pet care.
After a combined 45 years serving with the London Metropolitan Police, we traded our badges for belly rubs: providing the most trusted pet services in the Valley.
We founded Scritches (previously Critter Caretakers) because we saw a gap in the industry for professional, disciplined, and reliable service.
Whether we are providing elite Dog Training, spa-quality In-Home Grooming, or meticulous Waste Management, we bring a "Law Enforcement Standard" to your property. When you trust us with your keys, you aren't just getting a service provider; you’re getting 24/7 professional oversight and a commitment to home security that only decades of service can provide."
Ex-cops with combined 45 years of polIcing experience
We have lived in Surprise since 2018, growing Scritches Pet Co, previously Critter Caretakers
In 2025 we expanded to cover not just pet services, but also home services and in-home care services
Family Look After Each Other
The Hero Program
We provide priority scheduling and preferred rates across all our home and pet services for those who serve our community.
First Responders (Police, Fire, EMS), Active Duty Military, K-12 Teachers & Educators, Healthcare Professionals
more than just a background check.
The Rialto Standard
The 45-Year Law Enforcement Standard
In an era of "app-based" gig workers, the person entering your home or caring for your pets is often a stranger with a surface-level screening. At Home & Pet Services, we apply the Rialto Standard — a proprietary vetting process developed from a combined 45 years police experience.
✓ Deep Level Investigation: We use a number of sources to ensure character, history and a professional work ethic
✓ Professional Accountability: Our team members agree with our client-centered philosophy and agree to uphold the highest level of service
✓ The Hero Discount: We proudly offer preferred rates to First Responders and Military heroes across the Valley
✓ Continuous Monitoring: Vetting isn't a one-time event. We maintain a culture of ongoing integrity and performance audits based on client feedback
Pick your services. Choose your dates.
We've got it from there.
We've done the due diligence so you don't have to. Finally a business you can trust.
Every professional in our network passed the same rigorous ID, background, and in‑home standards —
so whichever service you choose, you’re always opening the door to someone we’d trust in our own home.
1. The Request.
Tell us what you need — from a midday walk to a full luxury spa treatment, and create your secure portal.
2. The Professional Match.
We’ll partner you with a vetted specialist, and to ensure a professional fit before any work begins book your Free Meet & Greet with your providers before you commit to our services.
3. Exceptional Service.
Combine multiple pet services into one simple invoice portal for maximum convenience, better value, fewer visits to coordinate, and one clear point of contact.
COMING SOON - CONTACT US TO FIND OUT MORE
Packages
Bundle home and pet services
to save up to 20%.
Start with one of our most‑loved packages, then fine‑tune visit lengths, days, and add‑ons with our team. Each package will be delivered by 2 or 3 of our brands, depending on the mix of services you need, but all can be booked through the same form or number.
Need something more bespoke?
Speak to a us and we’ll design a plan around your schedule, pets, and property.
All packages include standard checks, insurance cover, and access to professionals across all three brands. Contact us to build a customized package.
Frequently Asked Questions.
Commonly Asked
Questions.
Have questions about our pet services? We’ve got you covered!
Here are answers to the most frequent questions about our range of pet services
Emily & Sam, Surprise · Basecamp & Scritches Clientseee
Are your service providers Background Checked, Vetted & Insured?
Yes, absolutely. Every Scritches caregiver undergoes a meticulous, multi-point background check (the Law Enforcement Vetting standard). Our entire team is fully bonded and insured for your complete peace of mind and home security.
How do I book your services?
Booking is easy! Simply use our Check Availability button to tell us about your pet. You will then be matched with your dedicated, vetted caregiver, and you can confirm your service directly through our secure client portal.
How do I know my pet is safe and cared for during visits?
We provide total transparency. You will receive real-time updates with GPS check-in/check-out, detailed visit reports with notes and photos, and direct communication from your caregiver via our secure client portal, Time to Pet
What types of pet care services do you offer?
We specialize in premium in-home pet sitting, daily dog walking, specialized senior and puppy care, and Expert Add-Ons like training and grooming. We also provide basic home security checks with every visit.
How much do your services cost?
Our pricing varies based on the service type and visit length. The price you see is the price you pay—we proudly guarantee NO hidden charges like last-minute, holiday, or cancellation fees.
Are you available for last-minute or holiday bookings?
We strive to accommodate all requests and never charge a premium for last-minute bookings. While advance booking is recommended for major holidays, please contact us directly to check our immediate availability.
Ready to have your pets
fully looked after at home?
Share a few details and we’ll recommend the right services and provider for your home, pets, and routine — no obligation to book.
Personalised package recommendation in 1 business day
Matched to the right service provider (or mix of service providers)
Vetted professionals with their availability checked before we confirm
We’ll never share your details with anyone outside the VettedHome Partner network.
TRY US RISK FREE
100% Money Back Guarantee
If you are not completely satisfied with the service you have received, and we are unable to rectify any issues, we will pay you back 100% of that service fee. Do you know any other pet businesses who offer this?
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.
THE BRAND & THE MISSION
"Scritches is part of the Home and Pet Services collection of businesses within the Rialto Holdings company. Founded on a combined 45yrs of law enforcement integrity, we provide white-glove service, care & wellness solutions across this beautiful Valley.
THE RIALTO STANDARD
Our internal commitment to excellence. Vetted by former officers with 16 years of law enforcement experience, we provide a security-first, zero-friction service built on professional discipline and trust.
COMPANY
CUSTOMER CARE
POPULAR SERVICES
PROUDLY SERVING: APACHE JUNCTION | CHANDLER | GILBERT | MESA | PARADISE VALLEY | PEORIA | PHOENIX | SCOTTSDALE | SUN CITY | SURPRISE | TEMPE
Links: Privacy Policy | Terms of Service | Disclaimer | Fully Insured & Bonded - PSA | Background Checks | We accept all major credit and debit cards.
Copyright 2026. Rialto Holdings. All Rights Reserved.
Formerly
Critter Caretakers